Frequently Asked Questions (FAQs)

Shipping

We ship internationally to most countries, however, due to various restrictions, some countries may not be included in our shipping list.

Shipping Fees vary according to country and area.

Delivery time

  • US & Canada - 3-14 business days
  • Global - 5-14 business days
  • Australia & New Zealand - 7-22 business days


Please note above delivery time does not include processing time, processing time may take longer due to high volume. Changes may be made without any prior notice.

Shipping rates

All shipping fees stated here are in USD. We are charging a flat shipping fee of USD $15 to most countries. Any other variation may be calculated at checkout.

Taxes (Shipping and Product)

Please note that as of now, there are no taxes charged and customers will be liable to pay any taxes and/or import duties to your respective countries (if required).

Returns/Refunds

We honor the soul in every purchase, and the journey it inspires. Sometimes a product isn’t quite in harmony—and that’s okay. We welcome release, knowing renewal follows.

If your skin, your spirit, or your intuition says it’s not the right fit, you may return eligible items through our 30-Day Return Ritual, no explanation needed.

🌸 The Ritual of Return:

  • Sacred Window: Request your return within 30 days of receiving your item.
  • Eligible Offerings:
  • First-time purchases only.
  • Items must remain unopened, preserving purity and intention.
  • Bundled gifts and ritual kits are excluded from this guarantee.
  • Return Shipping: We kindly ask you to cover return postage—tracked and protected.

🔮 To Begin:

Email info@vividia.store with your order number. You’ll receive peaceful, step-by-step guidance to complete the ritual.

Each return is a letting go. Each refund is a gentle affirmation: your voice matters, your choices are sacred.

Product Information

All our products are manufactured and shipped from North America. We strive to ensure our Products are Paraben-free, Gluten-free and Sulphate-free. Guaranteed to improve your skin within 30 days of using our products.